AQUIRRE Y BORREGO S.L. (FOLCKERS) CONDITIONS

 

General information

These terms of use (the "Terms of Use") regulate access to and use of the website hosted under the domain name (the "Website") and under any of the subdomains or web pages dependent thereon, as well as the contents and services that the owner of the Website makes available to its users (the "Users") and establish together with the Privacy and Cookies Policy, relating to the management of Users personal data, the terms and conditions for which the Website is governed.

In compliance with article 10 of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, the following data of the owner of the Website are exposed: AGUIRRE Y BORREGO S.L. ("FOLCKERS") is a mercantile company with registered office in Madrid, Calle Doctor Fleming, 33, 28036, Madrid, Spain. AGUIRRE Y BORREGO S.L. it is duly registered in the Mercantile Registry of Madrid.

Purpose of the Contract

These Terms of Use form the entire contract through which are regulated the purchase conditions for the products available to Users by AGUIRRE Y BORREGO S.L. on the Website (the "Products").

Access to the Website or its use by the User, as well as the purchase of any Product, necessarily implies, and without exceptions, the knowledge and acceptance of these Conditions of Use, therefore, it is recommended that the User read them carefully every time the User wants to buy a Product.

Product purchase

How to buy Product:

To place orders for Products, the User must follow the purchase procedure established on the Website, read and accept these Terms of Use and select "Finish and Pay" (the "Order"). Next, AGUIRRE Y BORREGO S.L. will send an email to the User confirming that the Order has been accepted (the "Confirmation of the order"). The contract between the User and AGUIRRE Y BORREGO S.L. will finally be formalized once AGUIRRE Y BORREGO S.L. send the User the Confirmation of the purchase. Only those Products indicated in the Order will be object of the contract.

Products availability

All Orders are conditioned to availability of the Products. In case that, once sent the Confirmation of Shipment, AGUIRRE Y BORREGO S.L. could not have the requested Product for any reason, will contact the User as soon as possible communicating this fact. In such case, AGUIRRE Y BORREGO S.L. may:

(i) offer the User, without price increase, a product with characteristics and specifications similar to the one initially requested, provided that these are in accordance with the User's needs; and/or.

(ii) offer the User to cancel the requested Order without reimbursing the amount paid for it, within a period of (14) business days.

Refusal to process an order

Although AGUIRRE Y BORREGO S.L. will do everything possible to process all Orders, there may be exceptional circumstances that require you to refuse the processing of an Order after having sent the Confirmation of the order, so AGUIRRE Y BORREGO S.L. reserves the right to do so at any time, at its sole discretion.

AGUIRRE Y BORREGO S.L. reserves the right to withdraw any Product from the Website at any time and to remove or modify any material or content thereof, not being liable to the User or to any third party for the fact of removing any Product from the Website, independently of whether said Product has been sold or not, of removing or modifying any material or content of the Website.

Products warranty

All Products contained in the Website are originals of AGUIRRE Y BORREGO S.L. All of them have a guarantee of two (2) years according to the criteria and conditions described in the Royal Legislative Decree, 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

It will be understood that the Products are in accordance with the Conditions of Use if they comply with all the requirements expressed below:

(i) They conform to the description made by AGUIRRE Y BORREGO S.L. and possess the qualities of the Product that AGUIRRE Y BORREGO S.L. submitted to the User in the form of a sample or model.

(ii) Are suitable for the uses ordinarily destined by Products of the same type.

(iii) Are suitable for any special use required by the User when he has informed AGUIRRE Y BORREGO S.L., whenever AGUIRRE Y BORREGO S.L. has admitted that the product is suitable for such use.

(iv) Present the usual quality and features of a product of the same type that the User can expect, given the nature of the Product. In the event of being proven that the Product does not meet the established specifications, AGUIRRE Y BORREGO S.L. will proceed, when appropriate, to the repair, replacement, price reduction or termination of the contract being such free efforts for the User.

AGUIRRE Y BORREGO S.L. is not responsible for any damage to the Products that may result from misuse of the same, as well as acts or omissions of the User that do not conform to the specifications of each Product or damages caused by third parties that are not linked to AGUIRRE Y BORREGO SL

AGUIRRE Y BORREGO S.L. takes the utmost care in the realization of the presentation and description of the Products. However, the photographs of the Products are presented in an illustrative manner. To know the precise characteristics of each Product you should check the corresponding descriptive data that accompany each Product.

Changes and Returns Policy

All changes and returns must be made within a period no longer than 14 days from the date of receipt of the merchandise. Please get in touch with: folckers@folckers.com and we will indicate the procedure to follow.

The customer is responsible for the return costs of the shipment. You can send us the goods with the transport agency of your choice. Once the product has been received in its original conditions, we will process the change / refund of the amount in the same way in which the purchase originated. It is recommended that the client obtain a proof of the shipment of the merchandise to avoid problems of loss / damage of the merchandise by the agency and send it to us by email (folckers@folckers.com).

The merchandise must be returned in perfect condition and in its original box intact. We do not accept changes / returns of scratched, marked or used products. Be careful when trying our shoes.

In case of change, we will pay the shipping costs of the new product. For this, a NACEX technician will contact you. Unfortunately, we cannot return taxes, fees and additional charges that may be incurred by the shipment.

Claims

All our products pass an exhaustive quality control, so we make sure that the merchandise reaches the customer without any kind of tare. If in spite of this you receive a defective or wrong product, please contact us as soon as possible (folckers@folckers.com) never later than 14 days from receipt. In this case, we would run with the shipping costs.

Shipping policy

Shipping costs

Folckers only ships for free in Spain (excluding Canary Islands, Ceuta and Melilla). International orders have an additional cost that we can communicate through our email: folckers@folckers.com

Shipping costs include transportation, insurance and customs clearance at source. For deliveries in countries outside the European Union, customs duties at destination or other taxes (tariffs) are not included; it will be the recipient who will have to pay them in cash.

The recipient will be responsible for all importation costs and taxes generated at the destination customs, whether the goods are delivered or not.

An attempt will be made to send the order in the shortest possible time, but the receiver must take into account the dispositions of the country of destination for the import of the requested articles, since Folckers has no responsibility over them. Neither shall be attributable to Folckers the effects produced by strikes, armed conflicts or other circumstances beyond its control.

Folckers will not be responsible for delays in customs clearance or if local authorities decide to confiscate any item contained in a shipment.

Order delivery

Once the shipping confirmation has been sent, the product will be delivered to the address indicated by the customer when placing the order within approximately 24 to 48 working hours from when it leaves the Folckers store (you must take into account the holidays or weekends, which could take up to 72 hours).

Folckers assumes no responsibility when product delivery does not occur in case the data provided by the customer are false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the shipping company, assigned for that purpose, as it is the absence of the client in the indicated destination or the retention of the Product in Customs. Delivery times are approximate, although Folckers tries to adjust to them.

Price and Products Payment

The prices applicable to each Product will be those published on the Website on the date on which the User makes the Order. Even though AGUIRRE Y BORREGO S.L. tries to make sure that all prices listed on the Website are correct, errors may occur. In the event that AGUIRRE Y BORREGO SL. discovers an error in the price of any of the Products that a User has requested, inform you as soon as possible and give you the option to reconfirm the Order at the correct price or cancel it. If AGUIRRE Y BORREGO S.L. fails to contact the User, the Order will be considered canceled and the User will be reimbursed in full for the amounts he has paid. AGUIRRE Y BORREGO S.L. will not be obliged to supply the User with any Product at the incorrect lower price (even if the Confirmation of Delivery has been sent) if the error in the price is obvious and unambiguous and could reasonably have been recognized by the User as an incorrect price. Prices may change at any time. However, the possible changes will not affect the Products with respect to those AGUIRRE Y BORREGO S.L. has already sent the Shipping Confirmation.

AGUIRRE Y BORREGO S.L. will not be obliged to supply the User with any Product at the incorrect lower price (even if the Confirmation of Delivery has been sent) if the error in the price is obvious and unambiguous and could reasonably have been recognized by the User as an incorrect price. Prices may change at any time. However, the possible changes will not affect the Products with respect to those AGUIRRE Y BORREGO S.L. has already sent the Shipping Confirmation.

Method of Payment

The User may make the payment by Visa or Mastercard credit or debit cards. To minimize the risk of unauthorized access, the data of the User's credit card will be coded. Whether the form of payment is made by credit or debit card, the charge will be made at the time in which AGUIRRE Y BORREGO S.L. sends the Confirmation of the order to the User.

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